Credit card verification system for iHerb customers
For your protection and ours, it is important to make sure credit cards are being used by their proper owners. For this reason, in some cases, you may need to provide us with additional information to verify that you are the account holder.
Certain credit cards cannot be verified electronically or by telephone. The extra step of gathering verification information is necessary for your protection and ours, to ensure that you are the actual credit card holder.
Verification by Small Amount Charge
After you place your first order, our verification team will request a small, refundable charge of 1-2 US dollars. The system charges the card a random amount between 1-2 US dollars, and then refunds it immediately. We request that you look at your online credit card statement, or contact your bank to find out the exact amount of this charge. The exact amount charged serves as your verification.
Note: If your credit card generally deals with foreign currency, please look for the exact US dollar amount, not the amount in a different currency. The bank can verify the US dollar amount for you.