Frequently Asked Questions
What is the Rewards Program?
The Rewards program is designed to give customers a tool to refer friends and family while earning Rewards credit for referring orders. You earn Rewards credit by referring customers through your custom Rewards link or Rewards code via email, social media, or word of mouth. When they purchase using your Rewards code, you earn Rewards credits that can be used towards products at iHerb.com, Loveletter.iherb.com, or cashed out when you earn $100 or more.
How do I use Rewards Credits to shop at iHerb and Love Letter?
Why am I not able to use my Available Rewards Credit?
You will need to accept the Terms and Conditions to access your Rewards credit.
My Rewards code is paused or blocked
Is there a limit to how many Rewards I can earn?
There is no limit to the amount of Rewards that can be earned under the program.
Can my Rewards account be closed?
Yes, iHerb reserves the right to terminate any iHerb or Love Letter Rewards account according to the Terms and Conditions, including terminating the program at any time, and at our sole discretion.
Rewards Promotion and Referral Tracking
How can I share my Rewards Code?
You can share your Rewards Code in a number of ways.
Go to your favorite product, category page, or create a shopping cart of your favorite products. Next, click on the share button on the top-right corner to share your custom Rewards links of these pages with others.
To share your previous orders, go to your Order History and click on the share button by each order to share your orders with others.
How is the sale attributed?
In the industry this is referred to as "last click" and is the most common form of attributing sales. Your Rewards code must be in the URL you share to properly attribute the order to you or your Rewards code must be entered last before checkout.
As a first-time customer, can I edit the referring Rewards Code before placing my order?
Yes. Manually remove the Rewards Code that is currently saved in the shopping cart or click on a custom Rewards link before completing the order. In such cases, the initial Rewards Code would be replaced with the other Rewards Code.
How can I promote my code?
The iHerb and Love Letter Rewards program is a customer referral program to share with friends and family. Posting your Rewards code on coupon sites or using paid search to increase your referrals is prohibited.
How long does it take for credits to appear?
We generally apply credits to accounts 30-days following the transaction date. This time is necessary to account for cancelled orders, chargebacks, returned products or other related issues. The 180-day expiration date begins after the credits have been applied to your account.
When do Rewards credits expire?
Rewards credits expire 180 days after the credits have been applied to your account.
What do Available, Pending, Used and Cancelled mean in relation to credits?
Available - The amount based on transactions that have been approved (completed). Available credits may be applied toward purchases.
Used - Amounts that have already been used for purchases.
Pending - Transaction amounts that have been reported and are awaiting approval. Approval typically takes up to 35 business days and after this time, "pending" credits from completed orders become "available" credits.
Cancelled - Orders that were not completed. You may see "cancelled credit" when a customer clicks on your Rewards link and places an order, but later returns or refuses the order. Your account is adjusted accordingly.
How do I cash out my Rewards?
There are a variety of different payment options available through our partnership with Hyperwallet (powered by PayPal) based on your country.
In order to redeem your Rewards Credit for cash, follow these steps:
1. Select “Cash Out” on your Rewards Overview Page
2. Confirm your name, email address, and remember your rewards code to activate your account with Hyperwallet
4. Once the security check has been cleared, an email will be sent from our partner, Hyperwallet (powered by PayPal), with instructions on how to sign up for an account, access your Rewards credit funds, and select your preferred payment method to be paid out
Moving forward, so long as you are eligible, you can sign into your account at any time and request payout or you can wait until the end of the month for the automatic payout process to occur
Questions regarding how to cash out and withdraw Rewards credit fund can be found here.
Where is my payment?
Make sure you have activated your account successfully on Hyperwallet. You will receive an email from Hyperwallet with detailed instructions on how to activate your account and access your Reward credit.
We aim to get your payment delivered as quick as possible. However, please allow up to 15 business days for your payment to be delivered.
Track payments and transfers via Hyperwallet portal. Questions regarding fund withdrawal, tracking and payment transfers can be found here.
Why did my funds get automatically cashed out at the end of the month?
You have the option to toggle automatic monthly cash outs if you choose. If you’ve cashed out with us prior to Hyperwallet, automatic monthly cash outs are defaulted on for your account. You may change that setting at any time on the Rewards Payment page.
How are taxes handled with Rewards Credit?
Upon creating an account with our partner, Hyperwallet (powered by PayPal), you will create the appropriate tax form.
This information is used for IRS reporting purposes only. iHerb will never share your information with any third party for any purpose other than identity verification. See our Terms and Conditions for more information.
How do I activate my account on Hyperwallet?
Locate email from Hyperwallet and remember to use your rewards code to activate your account. Additional Q&A can be found at Hyperwallet portal here.
What if my country is not supported by Hyperwallet?
At this time, Hyperwallet does not support Belarus, Lebanon, Cape Verde, Zimbabwe, and Yemen. If you have more than $100 in rewards you are still eligible to cash out. Send your payment address, bank account and routing number, and tax forms (W-8 BEN for individuals, W-8 BEN-E for businesses) to [email protected].
Once we have your payment information you'll automatically be cashed out at the end of each month via wire transfer and a processing fee will be deducted from your total. Let us know if your banking information changes to avoid incurring additional fees. If you've cashed out in the past, you'll continue to be cashed out at the end of each month. It may take up to 30 business days for you to receive your payment.
For questions regarding iHerb Cashout Prepaid Card please visit Hyperwallet portal for more information.