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Frequently Asked Questions

General Information

  • What are Rewards?

    If your friends and family have never shopped with iHerb, they will receive a 5% discount on their first order when using your Rewards code. On top of that, they will receive a 5% loyalty credit good towards their next purchase. The benefit to you is you'll earn 5% of their order in Rewards credit and 10% for iHerb brands. To learn more about the benefits of shopping at iHerb, visit About Us.

  • How do I use Rewards Credits to shop at iHerb?

    Sign into your iHerb account then proceed to add products to your shopping cart. Your Rewards credit will automatically apply to your order in your shopping cart.

  • Why am I not able to use my Available Rewards Credit?

    Accept the Terms and Conditions to access your Rewards Credit. To accept the Terms and Conditions, sign into your Rewards account and visit the Terms of Use page. Once there, review and scroll down to the bottom of the page to click the Accept button.

  • Is there a limit to how many Rewards I can earn?

    There is no limit to the amount of Rewards that are available under the program.

  • Can my Rewards account be closed?

    Yes, iHerb reserves the right to terminate any iHerb Rewards account according to the Terms of Use, including terminating the program at any time, and at our sole discretion.

Rewards Promotion and Referral Tracking

  • How can I share my Rewards Code?

    You can share your Rewards Code in a number of ways.
    • Share products or shopping cart. Go to your favorite product, category page, or create a shopping cart of your favorite products. Next, click on the Share button on the top-right corner to share your custom Rewards links of these pages with others.
    • Share your previous orders. Go to your Order History. Next, click on the Share button for each order to share your orders with others.
    • Look for the share icon to share.
  • How is the sale attributed?

    In the industry this is referred to as "last click" and is the most common form of attributing sales.

  • As a first-time customer, can I edit the referring Rewards Code before placing my order?

    Manually remove the Rewards Code that is currently saved in the shopping cart or click on a custom Rewards link before completing the order. In such cases, the initial Rewards Code would be replaced with the other Rewards Code.

  • Am I allowed to promote my Rewards links using paid advertising?

    You are not permitted to participate in any form of commercial advertising as the Rewards Program is not intended for commercial purposes.

Payments and Accounting

  • How long does it take for credits to appear?

    We generally apply credits to accounts 30-days following the applicable transaction date. This time is necessary to account for cancelled orders, chargebacks, returned products or other related issues. The 180-day expiration date begins after the credits have been applied to your account.

  • What do Available, Pending, Used and Cancelled mean in relation to credits?

    Available credit - The amount based on transactions that have been approved (completed). Available credits may be applied toward purchases or you can receive a check at the end of any month when the Rewards credit total comes to $300 or more.

    Used credit - Amounts that have already been used for purchases or paid to the account holder with a check.

    Pending credit - Transaction amounts that have been reported and are awaiting approval. Approval typically takes about 30 days and after this time, "pending" credits become "available" credits.

    Cancelled credit - Orders that were not completed. You may see "cancelled credit" when a customer clicks on your Rewards link and places an order, but later returns or refuses the order. Your account is adjusted accordingly.

  • Why do I have an “Unusable Due to Limit” status in my Rewards account?

    When you make over $600 per calendar year, we are required by law to acquire your tax information. Your Rewards will be released for use after you have submitted your tax information.

    This information is used for IRS reporting purposes only. iHerb will never share your information with any third party for any purpose other than identity verification. We'll only ask for this information when you've earned $600 dollars or more in credit. We are not liable for any expired Rewards Credit due to the existence of the “Unusable Due to Limit” status. See our Terms of Use for more information.

  • How do I cash out my Rewards?

    You can cash out your Rewards when you have at least $300 of Available Rewards at the end of a given month. Reward amounts below $300 are rolled over to next month, subject to the Terms of Use Agreement.

    In order to redeem your Rewards Credit for cash, follow these steps:

    1. Submit your Rewards Member address at least 5 business days before cash out occurs. Rewards Cash Out occurs once a month, in the beginning of the month. Your Rewards account will not be cashed out if your Rewards Member Address is not submitted by the deadline.

    To submit your Rewards Member Address, click on Rewards Payment in the "Rewards" section in the navigation menu.

    2. Select your payment preference. As an iHerb Rewards Member, you have the following convenient options to receive your Rewards:

    International Rewards Payments Options
    Payment Preference
      Wire Transfer Check sent via DHL Express
    Delivery Time 1 – 7 business days 5 – 10 business days in most countries
    Method Sent to your bank Sent to your Rewards Member Address
    For Your Information Easy to set up Check must be deposited locally
    Fee $10 $25
    Domestic Rewards Payment Options (United States only)
    Payment Preference
      Wire Transfer Check sent via U.S.P.S
    Delivery Time 1 – 5 business days 3 – 7 business days
    Method Sent to your bank Sent to your Rewards Member Address
    For Your Information Easy to set up Check must be deposited locally
    Fee $10 $25

    3. Use the table below to find out which tax form you are required by law to submit.

    Are you a United States citizen or resident? Do you have a business that is taxable in the United States? Are you a business? Complete and send this form to
    the iHerb Rewards Team.
    Yes Yes/No Yes/No Form W-9 | Instructions
    No Yes Yes Form W-8ECI | Instructions
    No No No Form W-8BEN | Instructions
    No No Yes Form W-8BEN-E | Instructions
  • When will iHerb send my Rewards payment?

    You will receive the payment within 30 business days after cash out occurs if you send correct required payment information and your account is in "good standing." Rewards cash out occurs once a month, at the beginning of the month. To prevent delays, please make sure that your Rewards participation activity aligns with the  Terms and Conditions. Also, please send all correct wire transfer or mailing address (DHL Express or P.O.) information to facilitate the process.

  • How to Stop Receiving Rewards Payments

    Please send an email to [email protected] to remove your Rewards Member Address or go to the Rewards Payment, page and delete your address. To start receiving Rewards payments again, submit your Rewards Member Address in the Rewards Payment, section.