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24/7 Help

Frequently Asked Questions


General Information

  • What is the Rewards Program?

    The Rewards program is designed to give customers a tool to refer friends and family while earning Rewards credit for referring orders. You earn Rewards credit by referring customers through your custom Rewards link or Rewards code via email, social media, or word of mouth. When they purchase using your Rewards code, you earn Rewards credits that can be used towards products at iHerb.com.

    To sign up for our Affiliate program (cash out program), apply here.

  • How do I use Rewards Credits to shop at iHerb?

    The first step is to accept the Terms and Conditions Once you have accepted that, continue shopping as you normally would. Your Rewards credit will automatically apply to your order in your shopping cart.

  • Why am I not able to use my Available Rewards Credit?

    You will need to accept the Terms and Conditions to access your Rewards credit.

  • Is there a limit to how many Rewards I can earn?

    There is no limit to the amount of Rewards that can be earned under the program.

  • Can my Rewards account be closed?

    Yes, iHerb reserves the right to terminate any iHerb Rewards account according to the Terms and Conditions, including terminating the program at any time, and at our sole discretion.

Rewards Promotion and Referral Tracking

  • How can I share my Rewards Code?

    You can share your Rewards Code in a number of ways.
    • Go to your favorite product, category page, or create a shopping cart of your favorite products. Next, click on the share button on the top-right corner to share your custom Rewards links of these pages with others.
    • To share your previous orders. Go to your Order History and click on the share button by each order to share your orders with others.
  • How is the sale attributed?

    In the industry, this is referred to as "last click" and is the most common form of attributing sales. Your Rewards code must be in the URL you share to properly attribute the order to you or your Rewards code must be entered last before checkout.

  • As a first-time customer, can I edit the referring Rewards Code before placing my order?

    Yes. Manually remove the Rewards Code that is currently saved in the shopping cart or click on a custom Rewards link before completing the order. In such cases, the initial Rewards Code would be replaced with the other Rewards Code.

  • How can I promote my code?

    The iHerb Rewards program is a customer referral program to share with friends and family. Posting your Rewards code on coupon sites or using paid search to increase your referrals is prohibited.

Rewards Credit

  • How long does it take for credits to appear?

    We generally apply credits to accounts 30 days following the transaction date. This time is necessary to account for canceled orders, chargebacks, returned products or other related issues.

  • When do Rewards credits expire?

    Rewards credits expire 180 days after the credits have been applied to your account.

  • What do Available, Pending, Used and Cancelled mean in relation to credits?

    Available - The amount based on transactions that have been approved (completed). Available credits may be applied toward purchases.

    Used - Amounts that have already been used for purchases.

    Pending - Transaction amounts that have been reported and are awaiting approval. Approval typically takes about 30 days and after this time, "pending" credits become "available" credits.

    Cancelled - Orders that were not completed. You may see "cancelled credit" when a customer clicks on your Rewards link and places an order, but later returns or refuses the order. Your account is adjusted accordingly.

  • Why do I have an “Unusable Due to Limit” status in my Rewards account?

    When you make over $600 per calendar year, we are required by law to acquire your tax information.

    Your Rewards credit will be released for use after you have submitted your tax information.

    This information is used for IRS reporting purposes only. iHerb will never share your information with any third party for any purpose other than identity verification. We are not liable for any expired Rewards Credit due to the existence of the “Unusable Due to Limit” status. See our Terms and Conditions for more information.

  • Submit the required tax form using the table below to [email protected].

    Are you a United States citizen or resident? Do you have a business that is taxable in the United States? Are you a business? Complete and send this form to
    the iHerb Rewards Team.
    Yes Yes/No Yes/No Form W-9 | Instructions
    No Yes Yes Form W-8ECI | Instructions
    No No No Form W-8BEN | Instructions
    No No Yes Form W-8BEN-E | Instructions